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Refund Policy

Last updated: July 9, 2026

1. Overview

At AlignGate Pro, customer satisfaction is our priority. This Refund Policy outlines the conditions under which refunds are provided for services booked through our platform.

2. Eligibility for Refund

You may be eligible for a full or partial refund in the following cases:

Booking Cancelled Before Technician Assignment

Full refund. No cancellation charges apply.

Technician No-Show

Full refund if the assigned technician does not arrive at the scheduled time and does not communicate a delay.

Service Not as Described

Partial or full refund if the service delivered significantly differs from what was booked. Subject to review by our support team.

Duplicate Payment

Full refund for any duplicate or erroneous charges. These are automatically detected or can be reported.

Platform Error

Full refund if a booking error was caused by a technical issue on our platform.

3. Non-Refundable Scenarios

  • Service was completed satisfactorily as per the booking
  • Customer was not available at the scheduled time and location
  • Cancellation after the technician has arrived at the service location
  • Change of mind after service has been completed
  • Issues not reported within 48 hours of service completion

4. How to Request a Refund

  1. Open the AlignGate Pro app or website
  2. Go to your booking history and select the relevant booking
  3. Use the in-app chat to contact our support team, or email us directly
  4. Provide your booking ID, reason for refund, and any supporting details
  5. Our team will review your request within 24-48 hours

5. Refund Processing

Review Time

24 – 48 hours

Refund Method

Original payment method

Online Payments

5 – 7 business days

Cash Payments

Credited to your AlignGate Pro wallet or bank transfer

6. Partial Refunds

In cases where the service was partially completed or there was a minor deviation from the booking, a partial refund may be issued. The refund amount will be determined by our support team based on the nature and extent of the issue.

7. Disputes

If you are not satisfied with the refund decision, you may escalate the matter by emailing us with additional details. All disputes will be handled fairly and resolved within 7 business days of escalation.

8. Contact Us

For refund-related queries, contact us at:

  • Email: aligngatepro@gmail.com (Subject: Refund Request — [Booking ID])
  • Website: aligngatepro.com/contact
  • Response time: Within 2 business days
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