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Privacy Policy

Last updated: July 9, 2026

1. Introduction

AlignGate Pro ("we", "us", or "our") operates the AlignGate Pro platform including the website, mobile application, and related services (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

2. Information We Collect

We collect the following types of information:

  • Personal Information: Name, phone number, email address, and profile photo when you create an account.
  • Location Data: Your device location to match you with nearby service professionals and provide accurate service delivery.
  • Service Information: Details of services booked, service history, ratings, and reviews.
  • Payment Information: Payment method details processed securely through our payment partner Razorpay. We do not store your card or bank details on our servers.
  • Device Information: Device type, operating system, app version, and push notification tokens for service updates.
  • Communication Data: Chat messages exchanged between customers and support agents through our in-app chat feature.
  • KYC Documents: Identity verification documents submitted by service professionals (technicians) for verification purposes.

3. How We Use Your Information

  • To create and manage your account
  • To match you with verified service professionals based on your location and service requirements
  • To process payments and send transaction confirmations
  • To send service updates, booking confirmations, and technician arrival notifications
  • To enable real-time tracking of your assigned technician
  • To provide customer support through in-app chat
  • To improve our Platform, services, and user experience
  • To prevent fraud and ensure safety of all users
  • To comply with legal obligations

4. Information Sharing

We share your information only in the following circumstances:

  • With Service Professionals: Your name, phone number, and service address are shared with the technician assigned to your booking so they can provide the requested service.
  • Payment Partners: Transaction details are shared with Razorpay for payment processing, governed by their own privacy policy.
  • Legal Requirements: When required by law, court order, or government authority.
  • Safety: When necessary to protect the safety of our users, employees, or the public.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your data, including encrypted data transmission (HTTPS/TLS), secure server infrastructure, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting our support team. Certain data may be retained as required by law or for legitimate business purposes such as dispute resolution.

7. Your Rights

  • Access and review your personal information through your account profile
  • Update or correct your personal information at any time
  • Request deletion of your account and personal data. Visit our Account Deletion page or email us at aligngatepro@gmail.com with the subject "Account Deletion Request" and your registered phone number. We will process your request within 30 days.
  • Opt out of promotional communications
  • Withdraw consent for location tracking (this may limit service availability)

8. Cookies and Tracking

Our website uses essential cookies to maintain your session and preferences. We do not use third-party advertising cookies or trackers. Analytics data is collected in aggregate form to improve our services.

9. Children's Privacy

Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 18, we will take steps to delete it promptly.

10. Permissions We Use

Our mobile application requests the following permissions to deliver our services:

  • Location (Precise): To match customers with nearby technicians and enable live tracking during active bookings.
  • Camera: To allow profile photo upload and booking-related photo capture.
  • Push Notifications: To send booking alerts, job updates, and payment confirmations.
  • Phone: To enable direct calling between customers and assigned technicians.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Platform after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: aligngatepro@gmail.com
  • Website: https://aligngatepro.com
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