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Terms of Service

Last updated: July 9, 2026

1. Acceptance of Terms

By accessing or using the AlignGate Pro platform ("Platform"), including our website and mobile application, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Platform.

2. About AlignGate Pro

AlignGate Pro is India's first reverse-pricing home services platform. We connect customers who need home services with verified, skilled technicians. Customers set their preferred price, and technicians choose to accept jobs based on the offered price, location, and availability.

3. User Accounts

  • You must provide a valid phone number to create an account. Verification is done via OTP (One-Time Password).
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You must be at least 18 years old to use the Platform.
  • You agree to provide accurate, current, and complete information.
  • One account per phone number. Multiple accounts may be suspended.

4. Services and Bookings

  • AlignGate Pro acts as a platform connecting customers with independent service professionals. We are not the service provider.
  • Customers can set their preferred price for a service. Technicians may accept, negotiate, or decline the offer.
  • Once a technician accepts a booking, both parties are expected to honor the commitment.
  • Service quality, timeliness, and workmanship are the responsibility of the assigned technician.
  • AlignGate Pro facilitates dispute resolution but is not liable for the quality of third-party services.

5. Pricing and Payments

  • Prices displayed are set by the customer (reverse-pricing model) or based on standard service rates.
  • Payments are processed securely through Razorpay. By making a payment, you also agree to Razorpay's terms of service.
  • Additional charges may apply if the scope of work changes during service delivery, subject to customer approval.
  • Cash payments are accepted for applicable services. The technician will confirm receipt.
  • All prices are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.

6. Cancellation Policy

  • Customers may cancel a booking before a technician is assigned at no charge.
  • Once a technician is assigned and en route, cancellation may attract a cancellation fee.
  • Technicians who repeatedly cancel accepted jobs may face account restrictions.
  • Refunds for cancelled bookings are processed as per our Refund Policy.

7. For Service Professionals (Technicians)

  • Technicians must complete KYC (Know Your Customer) verification before accepting jobs.
  • Technicians are independent contractors, not employees of AlignGate Pro.
  • Technicians must maintain professional conduct, arrive on time, and deliver quality service.
  • Technicians must carry valid ID and any required licenses for their trade.
  • AlignGate Pro reserves the right to deactivate technician accounts for policy violations, poor ratings, or misconduct.

8. Prohibited Conduct

Users must not:

  • Provide false information or impersonate another person
  • Use the Platform for any unlawful purpose
  • Harass, abuse, or threaten other users or service professionals
  • Attempt to bypass the Platform to make direct payments and avoid service fees
  • Interfere with or disrupt the Platform's operation
  • Use automated tools to access or scrape the Platform

9. Intellectual Property

All content on the Platform — including logos, text, graphics, images, and software — is the property of AlignGate Pro or its licensors and is protected by intellectual property laws. You may not copy, modify, distribute, or reproduce any content without prior written permission.

10. Limitation of Liability

AlignGate Pro is a platform that connects customers with service professionals. To the maximum extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our Platform or services provided by technicians. Our total liability shall not exceed the amount paid by you for the specific service in question.

11. Dispute Resolution

Any disputes arising from the use of the Platform shall be governed by the laws of India. Disputes shall first be attempted to be resolved through our customer support. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.

12. Modifications

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Platform. Continued use after changes constitutes acceptance of the modified terms.

13. Account Deletion

You may request deletion of your account and all associated data at any time. Visit our Account Deletion page or email us at aligngatepro@gmail.com with the subject "Account Deletion Request". We will process your request within 30 days.

14. Contact Us

For questions about these Terms of Service, contact us at:

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